The all-in-one help desk · AI included in every plan

Every AI feature. Every channel.One honest price.

Every AI feature. Every channel. Every plan. From £19/agent/month — no add-ons, no per-resolution fees, no quarterly surprises.

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14-day free trial

No annual contracts

GDPR compliant

Live channels today

£0

Add-on fees

£19

Starting price per agent

Connects with the tools your team already uses

Gmail

Outlook Coming soon

Slack Coming soon

Instagram Coming soon

Shopify Coming soon

Zapier Coming soon

The problem

The advertised price is never the actual price.

The industry standard is to bundle little, unbundle a lot. Every feature becomes an add-on, every channel a surcharge, every AI action a per-use fee. Your monthly invoice ends up nothing like the pricing page.

What's on the website

10 agents — advertised price on a typical enterprise help desk

Base subscription × 10 agents£550

Email + chat channelsIncluded

Basic reportingIncluded

Knowledge baseIncluded

Your monthly bill£550

What's on the invoice

Same 10 agents — after the add-ons land

Base subscription × 10 agents£550

AI Copilot add-on (£23/agent)+£230

AI resolutions (£0.79 × 1,200)+£948

WhatsApp + SMS channels+£47

Workforce management+£120

Your actual bill£1,895

Calculate your savings

See exactly what you'd save. In 60 seconds.

Five questions about your current setup. We'll show you what you're paying now vs. what you'd pay on Hummingdesk — and which plan fits best.

Step 1 of 5

What are you using for support today?

Pick the one closest to your current setup.

Step 2 of 5

How many support agents do you have?

Including part-time agents and managers who handle tickets.

agents

11020304050+

Step 3 of 5

Roughly how many tickets per month?

An estimate is fine. We'll use it to model AI resolution savings.

2,500

tickets per month

1002k5k10k15k20k+

Step 4 of 5

Which channels does your team support?

Select all that apply. We'll calculate the channel surcharges you're paying elsewhere.

Step 5 of 5

Are you using AI features today?

AI Copilot, auto-resolution, smart routing — anything AI-driven for support.

How we're different

Two ways to price a help desk.

One model unbundles everything into add-ons. The other bundles it all in. Same features either way — different invoice.

The unbundled model

Common enterprise pricing

AI Copilot costs £23–£29/agent as an add-on

£0.79–£0.99 charged per AI resolution

WhatsApp, SMS, phone each £23+/month extra

Workforce management as a paid module

Advanced analytics gated to higher tiers

2–4 week implementation with consultants

Procurement-driven sales cycle

12-month minimum contracts

The Hummingdesk model

One price. Everything included.

AI auto-resolution + insights included in every plan

AI resolutions bundled with monthly allocation

Every live channel bundled. WhatsApp at wholesale cost.

Workflow automation included in Growth+

Full analytics included in every plan

10-minute self-serve setup

Free trial. No sales call required.

Monthly billing. Cancel anytime.

Why Hummingdesk

Everything included. No add-ons.

Every plan ships with the full AI stack, every channel you'll need, and the automation that lets a small support team actually scale.

AI insights on every ticket

Sentiment, urgency, escalation risk, and language — read automatically on arrival, with the right knowledge surfaced beside the ticket.

Included, not extra

AI Auto-Resolution

Resolves up to 45% of incoming tickets without an agent. Use it as much as you want — no per-resolution fees, ever.

No per-ticket charges

Every channel. One inbox.

Gmail, Telegram, Discord, and WhatsApp live today — Outlook, Facebook, Messenger, Instagram, and Slack coming soon — all in a single unified workspace.

Live channels included, WhatsApp at cost

Smart Workflows

A rules engine that routes by category, priority, or keywords, escalates ageing tickets, and triggers webhooks. Automate the repetitive 80%.

Growth plan and above

Real-Time Analytics

Response times, resolution rates, AI accuracy, team performance. One dashboard. No "Pro Analytics" upcharge.

Included in every plan

SLA Management

Define SLAs per priority, per channel, per customer tier. Get alerted before you breach. Keep promises automatically.

Included in every plan

Every channel

Connect every channel. Pay nothing extra.

Every channel, one unified workspace. No per-channel add-on fees. No tier upgrades to unlock messaging platforms. WhatsApp passes through at Meta's wholesale cost.

Gmail

OAuth integration

Outlook

OAuth integration Coming soon

Facebook

Page messages Coming soon

Messenger

Direct messages Coming soon

Bot integration

Slack

Workspace app Coming soon

Discord

Server bot

Instagram

Direct messages Coming soon

WhatsApp Business

Business plan · at cost

£0

extra cost for every channel except WhatsApp, which passes through at Meta's wholesale rate ($0.10/conversation) with zero markup.

Pricing

Move the slider. See your savings.

Pick your team size. We'll show you what Hummingdesk costs vs what you'd pay elsewhere. No hidden tiers.

Team size10 agents

Switching from Zendesk Suite Pro at this team size?

You’d save £930/month (70% less)

Starter

For small teams getting started with AI support

£19/agent/month

£190/month for 10 agents

Start free trial

Includes

500 AI tickets/month

Gmail email (OAuth)

Rules-based automation

AI auto-resolution + insights

Ticket management + SLA

100 KB articles

A pricing model that gets simpler over time, not worse.

Most help desks are built to grow their revenue per customer over time. That's why the pricing page never matches the invoice — the business model requires layered add-ons, quarterly upgrades, per-use fees. It's not a bug, it's the design.

We're building the opposite. One price, everything in, no separate AI tier. We'd rather earn £39/agent from a customer who stays five years than £150/agent from one who churns in twelve months.

That's a slower business to build. Investors don't love it. Neither does a "land and expand" playbook. But it's the help desk we wanted when we were on the buyer's side, so it's the help desk we're building. If it works for you too, we'd like to earn your business — and keep it honestly.

The Hummingdesk founders

London, UK · Building since 2025

Free migration · Done by us

Pick your platform. See exactly what we'll move.

A senior engineer handles your migration personally — not a chatbot, not a "self-service tool" you operate yourself. Free for any team switching from a paid plan.

Handled by

Senior engineer

Not a chatbot

Cost to you

£0

Free for paid plans

Downtime

Zero

No dropped tickets

Items migrated

data types preserved

What we migrate14 items

Tickets (all states)

Macros & triggers

Automations

Knowledge base articles

Customer profiles

Organisations

Custom fields & tags

SLA policies

Business hours

Agent groups & roles

Saved views

Apps & webhook configs

Email forwarding rules

Brand settings

How it works

You authorise read-only access

Connect your Zendesk account with a quick OAuth handshake. We use the read-only Support API — we can't write or delete anything.

A senior engineer runs the migration

Our engineer maps your Zendesk tickets, macros, and triggers to Hummingdesk's schema, runs the import, then validates ticket counts and customer records.

You review and go live

We hand over a sandbox with your data. You verify, then we flip channel routing. Your team logs in and keeps working.

Ready to leave Zendesk? Start your trial and we'll begin migration today.

Start migration

FAQ

Questions we hear a lot.

How does the 14-day free trial work?

Sign up with your card, connect your channels, and start handling tickets within minutes. You won't be charged for 14 days. Cancel anytime before day 15 and you pay nothing — no questions, no friction. After day 14, you're on your selected plan and billed monthly until you cancel.

What does "AI included" actually mean?

Every plan includes AI Auto-Resolution (autonomous ticket handling) and AI insights for agents. Each plan ships with a monthly AI ticket allowance (500 on Starter, 2,500 on Growth, 10,000 on Business). When you reach it, AI-assisted replies pause — your agents keep working normally — and the allowance resets next month, or an upgrade takes effect immediately. There are no per-ticket overage charges.

Can I migrate from Zendesk, Freshdesk, or Intercom?

Yes — and we do it for you for free if you're switching from a paid competitor plan. We import your tickets, knowledge base, customer data, macros, and SLA policies from all three platforms. A senior engineer handles it personally.

Is there a per-resolution fee or AI usage charge?

No. Unlike Intercom (£0.79/resolution) or Zendesk Advanced AI (extra $50/agent + per-resolution charges), we bundle AI into your monthly plan with a clear allowance. If you reach your allowance, AI-assisted replies pause until it resets next month or you upgrade — there are no per-ticket overage charges.

Can I keep my old help desk running during the trial?

Yes — and we recommend it. Run both platforms side-by-side during your trial. Route a percentage of traffic to Hummingdesk, see how it performs, then switch fully when you're confident. There's no requirement to cancel your existing help desk before trying us.

Where is my data stored? Is it GDPR compliant?

Data is stored on AWS infrastructure with full encryption at rest and in transit. Strict tenant isolation in a multi-tenant architecture. Fully GDPR compliant with a Data Processing Agreement available for all customers. SOC 2 Type II certification underway.

Can I bring my own OpenAI or Anthropic API key?

Yes — on the Business plan. Plug in your own OpenAI, Anthropic, or compatible LLM key and pay only the underlying token cost. No incumbent offers this. It typically reduces your AI cost by 60–80% if you negotiate enterprise rates with the provider.

Is there a minimum contract?

No. Monthly billing on every plan. Cancel anytime with one click — no "talk to your account manager" hoops. Annual billing with a discount is on the roadmap.

Stop overpaying for AI.
Start actually using it.

AI-powered customer support that's fast, simple, and honest. 14-day free trial.

Start your free trial