Why we built Hummingdesk
Help desk pricing has become predatory. Every "AI feature" arrives with a per-agent surcharge, every channel costs extra, every AI resolution has a per-ticket fee buried in the fine print. What starts as £550/month in year one commonly grows to £1,895/month by year two — not because teams hire more agents, but because add-ons keep multiplying.
The pattern is industry-wide. Low advertised pricing to win the deal, then a year of nickel-and-diming once teams are locked in. And nobody was building the honest alternative.
Hummingdesk exists to be that alternative. AI included in every plan, every channel bundled (WhatsApp passes through at Meta's cost with zero markup), every feature available on every tier. No surprises. No add-ons. No quarterly invoice spikes.
Named Hummingdesk because hummingbirds are small, fast, and outperform birds three times their size — exactly how a great support team operates.
