AI included in every plan. No add-ons, no per-resolution fees.

From any help desk. Done for you.

A senior engineer handles your migration personally — not a chatbot, not a self-service tool. Free for any team switching from a paid competitor plan.

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£0
Migration cost
100%
Data preserved
0
Customer-facing downtime
Supported platforms

Pick your current platform

We've built migration tooling for all major help desks.

What we migrate14 items
Tickets (all states)
Macros & triggers
Automations
Knowledge base articles
Customer profiles
Organisations
Custom fields & tags
SLA policies
Business hours
Agent groups & roles
Saved views
Apps & webhook configs
Email forwarding rules
Brand settings
How it works
1
You authorise read-only access
Connect your Zendesk account with a quick OAuth handshake. We use the read-only Support API — we can't write or delete anything.
2
A senior engineer runs the migration
Our engineer maps your Zendesk tickets, macros, and triggers to Hummingdesk's schema, runs the import, then validates ticket counts and customer records.
3
You review and go live
We hand over a sandbox with your data. You verify, then we flip channel routing. Your team logs in and keeps working.
Ready to leave Zendesk? Start your trial and we'll begin migration today.
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What gets migrated

Everything you care about

Tickets, contacts, macros, KB, workflows, SLAs, custom fields. Everything.

All tickets — including closed and archived history
Complete conversation threads with timestamps
Attachments and internal notes
Contacts, companies, and CRM data
Custom fields and tags (with mapping)
Knowledge base articles + categories
Macros and canned responses
SLA policies and business hours
Automation rules and triggers
Agent accounts and skill routing
Saved views and reports
API tokens and webhook configurations
Email forwarding rules (with re-routing)
Brand settings and email signatures
How it works

Three simple steps

1

You authorise read-only access

Connect your current help desk with a quick OAuth handshake. We use the read-only API — we cannot write to or delete anything on your old platform. Your production support continues uninterrupted.

2

A senior engineer runs the migration

Not a chatbot. Not a self-service tool. A real Hummingdesk engineer maps your tickets, macros, workflows, and custom fields to our schema, runs the import, then validates ticket counts, customer records, and attachment integrity. You get a Slack channel with them throughout.

3

You review and go live

We hand over a sandbox with your data. You verify everything looks correct — sample tickets, KB articles, customer counts. When you say go, we flip channel routing to Hummingdesk. Your team logs in and keeps working. Your old platform stays running as a read-only reference for as long as you need.

Migration FAQ

Common questions

Yes — completely free for any team switching from a paid Zendesk, Freshdesk, Intercom, Help Scout, or Zoho Desk plan. Includes engineer time, data mapping, migration run, validation, and go-live support. No catch, no fine print.
We migrate shared inbox setups (Google Groups, Outlook Distribution Lists, Front, Missive) at a one-time flat cost of £249 — significantly below the industry norm because there's less data to move.
Since we don't touch your old platform (read-only access only), you can revert channel routing quickly and be back on your old help desk with zero data loss.
Standard integrations (Slack, Stripe, Shopify, HubSpot, Salesforce) — yes, we reconnect them during migration. Custom webhook workflows we map to our workflow builder. For custom code integrations, we help you rewrite the API calls, but this is scoped separately.
No. Your old platform runs throughout the migration. When we flip channel routing to Hummingdesk, new tickets start landing in your Hummingdesk inbox in real time. Your customers won't notice the switch.
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14-day free trial
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Free migration