From £19/agent/month.
Everything included.
No AI add-ons. No per-resolution fees. No quarterly invoice spikes. Every plan ships with the full AI stack and every channel you need.
Starter
For small teams starting with AI-powered support
£19/agent/month
£190/month for 10 agents
Start free trialIncludes
500 AI tickets/month
Gmail email (OAuth)
Rules-based automation
AI auto-resolution + insights
Ticket management + SLA
Real-time analytics
100 KB articles
Email + chat support
Most popular
Growth
Full omnichannel AI support for scaling teams
£39/agent/month
£390/month for 10 agents
Start free trialEverything in Starter, plus
2,500 AI tickets/month
Telegram + Discord
Priority support routing
Omnichannel unified inbox
Workflow automation
Custom analytics + reporting
500 KB articles
Priority email support
Business
Every live channel + enterprise control
£69/agent/month
£690/month for 10 agents
Start free trialEverything in Growth, plus
10,000 AI tickets/month
WhatsApp Business (at cost)
Priority queue + QC scoring
SSO (OIDC)
Audit logs
SLA management
BYOK (your own LLM key)
Dedicated success manager
Complete comparison
Every feature, every plan
All the fine print, in one clean table.
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Pricing | |||
| Price per agent/month | £19 | £39 | £69 |
| Setup fee | £0 | £0 | £0 |
| Minimum contract | Monthly | Monthly | Monthly |
| AI features | |||
| AI insights for agents | |||
| AI Auto-Resolution | |||
| AI tickets included per month | 500 | 2,500 | 10,000 |
| When you reach your allowance | AI pauses — upgrade anytime | AI pauses — upgrade anytime | AI pauses — upgrade anytime |
| BYOK (your own LLM key) | |||
| Channels | |||
| Gmail email (OAuth) | |||
| Rules-based automation | |||
| Telegram + Discord | |||
| Unified omnichannel inbox | |||
| WhatsApp Business (at cost) | |||
| Operations | |||
| Knowledge base articles | 100 | 500 | 2,000 |
| Workflow automation | |||
| Priority queue + QC scoring | |||
| SSO (OIDC) | |||
| Audit logs | |||
| Support | |||
| Free migration from paid platforms | |||
| Response time guarantee | 24 hours | 8 hours | 2 hours |
| Dedicated success manager | |||
FAQ
Pricing questions
Sign up with your card, connect your channels, and start handling tickets within minutes. You won't be charged for 14 days. Cancel anytime before day 15 and you pay nothing. After day 14 you're on your selected plan, billed monthly until you cancel.
When you reach your monthly allowance, AI-assisted replies pause — your agents keep working normally. The allowance resets at the start of your next billing month, and plan upgrades take effect immediately. There are no per-ticket overage charges.
Yes — upgrade or downgrade any time. Upgrades take effect immediately with a prorated difference. Downgrades take effect at your next billing cycle so you keep what you've paid for.
Not yet — every plan is monthly today, with no long-term contract. Annual billing with a discount is on the roadmap.
There is no setup fee. Onboarding and migration help are included with every plan.
Yes. Registered non-profits get 30% off all plans. Pre-seed and seed-stage startups get 50% off for the first 12 months. Email help@hummingdesk.com with proof of status.
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